Email Setting & Rules

Q. What are your mail server settings?

  • Username: Your full email address
  • Password: Your email password
  • Connection Type: IMAP (IMAP is usually the default/preferred protocol - We recommend using IMAP, especially if you are checking email on more than 1 device and this will sync messages with the email server.

IMAP Protocol

  • Incoming Server:
  • Incoming Port: 143 (or 993 with SSL enabled)
  • SSL (Optional): Disabled or Enabled
Outgoing Server
  • Outgoing Server Authentication: Enabled (same username and password as incoming or enter it)
  • Outgoing Server:
  • Outgoing Port: 587 (or 465 with SSL enabled) (If 587 is not working for the Outgoing Port, try using port 25 instead.)

Q. Our outgoing mail system uses a set of rules to determine if the mail should be let through or not. These rules are as follows: 

Mail may be blocked if:

  1. You try to connect to the mail server more than 50 times in 30 minutes.
  2. You try to send to more than 200 recipients in 1 email.
  3. The message you sent was larger than 40MB.
  4. Your connection is being blocked due to an abuse complaint.
  5. The person you are sending to has been banned due to an abuse complaint.